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Client Case Studies : Guarding Simons Group

Simons Group
Simons Group is a reliable, relationship-based property solutions business consisting of Construction, Development and Design Divisions. With six operations strategically positioned throughout the UK, its Construction division employs over 350 staff working in its offices or on site.

Consistently since 2005, Simons has won many prestigious industry awards some being for Environmental, Health and Safety, Business, Construction, Design, Investment in People and Heritage initiatives; notably, winning the 2007 Contractor of the Year Award, and the BSC International Safety Award for the 6th consecutive year.

Approach

Simons Construction is performance driven and responds to challenges set by its customers through valuing and developing customer, employee and supplier relationships, choosing partners with the same values and delivering what is important to its customers.

Simon’s projects, among many others include retail for Tesco, Marks & Spencer, House of Fraser, Debenhams, B&Q, Vodafone, Boots; public sector Department of Health and individual Trusts.

Requirements

Having become a loyal supplier to Simon’s over the past 10 years, ASG has developed a proven track record for service delivery. Being well placed to understand Simon’s values and performance expectations ASG has provided security solutions to many of Simon’s prestigious projects.

The most recent being the successful provision of access security, manned guarding and site control during the redevelopment of a busy hospital. Understanding that the safety of patients and staff was paramount, the service needed to ensure minimum disruption and tight control.

Continuity and flexibility of trained officers throughout the project ensured familiarity of the site and the skills to apply stringent access and egress controls using monitoring and access card systems for contractors and visitors. Communication and flexible solutions ensured that the demand for additional hours and manning levels were seamlessly met when changing requirements of the project evolved.

Working towards achieving Simon’s goals meant ASG put the right people in the right place at the right time.

Our total understanding of Simon’s service objectives, combined with a proactive approach to problem solving meant an incident free and smooth running project delivering services that exceeded expectations.

Comments

Simon’s site manager quoted that he was very satisfied with the staff allocated to this project, the overall delivery of service and the prompt way ASG solved any problems that arose on site.

Says Kevin Frost - (Managing Director). “I am delighted with these comments. Hearing, not just listening to our client’s voice underpins our operational goals and is paramount to the success of each project. Our relationship with Simon’s continues to grow and we are now working on several new contracts.“